To Our Valued Clients,

The safety and well-being of our clients, patients, and staff are our highest priority. As such, we are closely monitoring the most recent reports from the CDC as well as state and local government agencies relating to COVID-19.

In response to updated reports and information that continues to be presented, we are taking all precautions necessary to protect everyone’s well-being and have made the decision to institute a “no visitor” policy starting March 20, 2020, until further notice. This means that only hospital personnel will be allowed in the building. In order for us to adhere to this and still continue to provide our clients and their pets with the care needed, we are taking the following measures:

1. All patient examinations will be either concierge “curbside” or drop-off appointments. When you arrive at the hospital for your appointment time, please call the office from your car to let staff know that you are here. A staff member will come out to your car to bring your pet inside for its exam. Once examined, the doctor will call you to go over any findings and recommendations. After the examination and/or diagnostics are done, your pet will be brought back out to you. A staff member will then be out to collect payment (credit card payments can be made over the phone) for the visit as well as bring you any prescribed medications.
2. Our hours have changed:
   Mon – Thurs: 8:00 AM – 6:00 PM, Fri: 8:00 AM – 5:00 PM, Sat: 8:00 AM – 3:00 PM, and closed on Sundays until this crisis passes.
3. All medication pick-ups will also be curbside. Please call us when you arrive, and we will deliver the ordered items to your car. Now is also an ideal time to utilize our online pharmacy for home delivery of medications and prescription diets. Please visit our online pharmacy here.
4. We ask that if you or your family members are sick, please reschedule your appointment or ask that someone else bring your pet in.

If anyone has any questions, please call or email us. We will continue to stay in touch and keep you up to date on any changes going forward and appreciate your understanding.

Best regards,

The Doctors & Staff of Sully Animal Hospital